Service has now been fully restored as of 09:22 PST, 17:22 BST. We appreciate your patience as we worked to restore service.
Posted Jul 26, 2024 - 09:32 PDT
Monitoring
We have implemented a fix and are currently monitoring the platform.
We will announce when we are confident we are back to being fully operational.
Posted Jul 26, 2024 - 09:28 PDT
Update
Attention PayByPhone Clients,
We are continuing to work on restoring service as quickly as possible. We have identified the issue and working on deploying testing and deploying a fix. We appreciate your continued patience.
Posted Jul 26, 2024 - 09:14 PDT
Update
Attention PayByPhone Clients,
We are continuing to work on restoring service as quickly as possible. We have identified the issue and working on deploying testing and deploying a fix. We appreciate your continued patience.
We will provide you with another update as soon as possible.
Posted Jul 26, 2024 - 08:38 PDT
Update
Attention PayByPhone Clients,
We are continuing to work on restoring service as quickly as possible. We appreciate your continued patience.
We will provide you with another update as soon as possible.
Posted Jul 26, 2024 - 07:42 PDT
Update
Attention PayByPhone Clients,
We are continuing to work on restoring service as quickly as possible. We appreciate your continued patience.
We will provide you with another update as soon as possible.
Posted Jul 26, 2024 - 07:18 PDT
Identified
Attention PayByPhone Clients,
PayByPhone is currently experiencing a full platform outage that is affecting all parking operations. We have identified the root of the issue and are working diligently to restore service as quickly as possible. During the outage end users will be unable to use the platform to pay for parking. We appreciate your continued patience.
We will provide you with another update via email as soon as possible.
Posted Jul 26, 2024 - 06:49 PDT
Update
We are continuing to work on restoring service as soon as possible. We appreciate your patience as we work diligently to restore service.
Posted Jul 26, 2024 - 06:33 PDT
Update
We are continuing the investigation and have all relevant teams engaged. We will post further updates when available.
Posted Jul 26, 2024 - 05:47 PDT
Investigating
Attention PayByPhone Clients,
We are investigating an incident that started at 05:03 PT. We are working diligently to restore service as quickly as possible. We appreciate your continued patience.
Posted Jul 26, 2024 - 05:23 PDT
This incident affected: North America (PayByPhone Mobile Payment Service), Germany (PayByPhone Mobile Payment Service), France (PayByPhone Mobile Payment Service), Switzerland (PayByPhone Mobile Payment Service), UK (PayByPhone Mobile Payment Service), Italy (PayByPhone Mobile Payment Service), and PayByPhone Mobile Payment Service.