Full Outage Identified

Incident Report for PayByPhone

Resolved

This incident has been resolved.

Posted May 19, 2023 - 07:21 PDT

Update

Attention PayByPhone Clients,

The platform outage is still ongoing. We now have a good understanding of the cause and our teams are actively working to resolve it. We will provide you with another update within 15 minutes.

Posted May 19, 2023 - 07:06 PDT

Identified

Attention PayByPhone Clients,

PayByPhone is currently experiencing a full platform outage affecting all parking operations. During the outage most end users will be unable to use the platform to pay for parking.

We are aware of this issue and are working diligently on recovering service.

We will provide you with another update via email as soon as possible.

Posted May 19, 2023 - 06:37 PDT

This incident affected: PayByPhone Mobile Payment Service.