As of 20:38 BST (21:38 CEST), Accertify has resolved the increased decline rates that affected PayByPhone's payment processing. The issue has been fully mitigated, and all payment transactions are now processing normally.
We thank you for your patience while we investigated and resolved this issue in coordination with Accertify. Our teams will continue to monitor payment processing to ensure stability.
Posted Sep 03, 2026 - 17:11 PDT
Monitoring
Decline rates have returned closer to normal. We will continue to monitor to ensure complete coverage.
Posted Sep 03, 2026 - 14:46 PDT
Update
Impact is still ongoing, we are continuing to escalate with Accertify.
Posted Sep 03, 2026 - 11:17 PDT
Update
Impact is still ongoing, we are continuing to escalate with Accertify.
Posted Sep 03, 2026 - 09:48 PDT
Identified
The issue has been identified and we are working with Accertify.
Posted Sep 03, 2026 - 08:08 PDT
Investigating
As of 14:53 BST (15:53 CEST) PayByPhone's downstream payment gateway Accertify has been experiencing increased decline rates. With decline rates spiking to 66%. Accertify has been informed and are investigating the issue, We will continue to monitor and work with Accertify.
Ab 14:53 BST (15:53 CEST) verzeichnet das nachgeschaltete Zahlungsgateway Accertify von PayByPhone erhöhte Ablehnungsraten, mit Spitzenwerten von bis zu 66 %. Accertify wurde informiert und untersucht das Problem. Wir beobachten die Situation weiterhin und arbeiten mit Accertify zusammen.
Posted Sep 03, 2026 - 08:07 PDT
This incident affected: Germany (PayByPhone Mobile Payment Service) and UK (PayByPhone Mobile Payment Service).