All Systems Operational

About This Site

Welcome to the PayByPhone Parking Platform status page. Here, you can get updates on our system. If there are interruptions to service, we will post a note here.

Uptime over the past 90 days. View historical uptime.
PayByPhone Mobile Payment Service Operational
90 days ago
100.0 % uptime
Today
North America Operational
90 days ago
100.0 % uptime
Today
PayByPhone Mobile Payment Service Operational
90 days ago
100.0 % uptime
Today
Enforcement Operational
90 days ago
100.0 % uptime
Today
Germany Operational
90 days ago
100.0 % uptime
Today
PayByPhone Mobile Payment Service Operational
90 days ago
100.0 % uptime
Today
Enforcement Operational
90 days ago
100.0 % uptime
Today
France Operational
90 days ago
100.0 % uptime
Today
PayByPhone Mobile Payment Service Operational
90 days ago
100.0 % uptime
Today
Enforcement Operational
90 days ago
100.0 % uptime
Today
Switzerland Operational
90 days ago
100.0 % uptime
Today
PayByPhone Mobile Payment Service Operational
90 days ago
100.0 % uptime
Today
Enforcement Operational
90 days ago
100.0 % uptime
Today
UK Operational
90 days ago
100.0 % uptime
Today
PayByPhone Mobile Payment Service Operational
90 days ago
100.0 % uptime
Today
Enforcement Operational
90 days ago
100.0 % uptime
Today
Italy Operational
90 days ago
100.0 % uptime
Today
PayByPhone Mobile Payment Service Operational
90 days ago
100.0 % uptime
Today
Enforcement Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Sep 2, 2025

No incidents reported today.

Sep 1, 2025

No incidents reported.

Aug 31, 2025

No incidents reported.

Aug 30, 2025
Partial payment failures for customers in France
Resolved - The incident has been resolved by the payment gateway operator at 19:18 CET.
Occasional degradation has been observed until 20:14 CET but payments have been tracking at expected success rates since.
Aug 30, 11:24 PDT
Identified - Payments of parkers are declined at an unusually high rate since 17:07 CET. The PayByPhone platform is fully operational.
Our payment gateway has been informed and we're awaiting their resolution.
Aug 30, 10:02 PDT
Aug 29, 2025

No incidents reported.

Aug 28, 2025

No incidents reported.

Aug 27, 2025

No incidents reported.

Aug 26, 2025

No incidents reported.

Aug 25, 2025

No incidents reported.

Aug 24, 2025

No incidents reported.

Aug 23, 2025
PayByPhone Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Aug 23, 23:06 PDT
Verifying - Verification is currently underway for the maintenance items.
Aug 23, 23:05 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 23, 22:00 PDT
Scheduled - Attention PayByPhone Clients,

We want to make you aware of upcoming planned maintenance on Aug 23rd between 22:00 PT and 23:30 PT. During the maintenance window users will be unable to use the platform to pay for parking. We appreciate your patience and understanding.
Aug 19, 20:52 PDT
Aug 22, 2025

No incidents reported.

Aug 21, 2025

No incidents reported.

Aug 20, 2025

No incidents reported.

Aug 19, 2025
PayByPhone Incident - Enforcement events are not reaching T2 intermittently
Resolved - This incident has been resolved.
Aug 19, 17:13 PDT
Update - On July 29, an update to our web channel introduced an issue that prevented some parking sessions from being communicated correctly to the DPT2 enforcement integration (T2 Platform). This only affected sessions originating from the web channel.

The issue was caused by our system not recognizing new event types generated by the updated financial infrastructure.

As of August 19 at 3:35 PM, the root cause has been fixed, and the DPT2 enforcement integration is now receiving all parking sessions as expected.

We appreciate your patience while we worked to resolve this.
Aug 19, 17:11 PDT
Update - Upon detailed investigation, we identified that the issue is affecting DPT2 enforcement integration (T2 Platform) for sessions originating from our web channel.

This issue was triggered by a recent update to our web channel on July 29. The root cause is the failure to handle new event types in enforcement system from the new financial infrastructure.

A fix has been made in the financial infrastructure and is in progress in the Enforcement systems. The respective team is actively working to implement the solution, with a tentative production deployment scheduled 8/18.

We will share the next status update when the fix have been implemented and ready.

Thanks for your patience.
Aug 11, 13:19 PDT
Update - Team has found the root cause and now discussing solution to fix the issue.
Aug 11, 12:28 PDT
Update - Team is still investigating the issue.
Aug 11, 11:43 PDT
Update - Team is still investigating the incident. It appears it only impacts web app channel
Aug 11, 11:13 PDT
Identified - Attention PayByPhone Clients,

PayByPhone is currently experiencing an incident affecting parking operations. During the incident some end users will be unable to use the platform to pay for parking.

We are aware of this issue and are working diligently on recovering service.

We will provide you with another update as soon as possible.
Aug 11, 10:44 PDT
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